Privacy Policy

Cuanto Labs LLC (“we,” “us,” or “our”) operates Cuanto Socials: the web app at https://socials.cuantolabs.com and the Cuanto Socials app for iOS (together, the “Service”). The iOS app is a client for the same workspace as the web app — it stores nothing on our servers that the web app does not, and it requires an existing Cuanto Socials account.

This policy does not cover the social networks you connect. Once a post is published to X, LinkedIn, Instagram, Facebook, Threads, Mastodon, Bluesky, YouTube, TikTok, Pinterest, Reddit, Discord, Slack, Telegram, or any other network you connect, that network’s own privacy policy governs it.

Information you give us.

• Account information — your email address, a password hash (or the identifier returned by Sign in with Apple or Google if you use those), and your display name.
• Workspace information — organization name, members, and billing details for paid web plans.
• Post content — the text, images, and video you compose, the per-channel overrides you set, and the times you schedule them for.
• Support requests and anything else you write to us.

Information collected automatically.

• Log and usage data — IP address, client type and version, requests made, timestamps, and errors, used to run and debug the Service.
• Device identifiers — an account identifier, a session identifier per signed-in device, and (only if you allow notifications) an Apple Push Notification service device token used to route notifications to your phone.
• Diagnostics — crash and error counts. These are collected on our own infrastructure and are not linked to your identity. Cuanto Socials contains no third-party advertising or analytics SDKs, and does not use the iOS advertising identifier (IDFA).

Information we do not collect. We do not collect precise or coarse location, your contacts, health or fitness data, financial data beyond what our payment processor handles for paid web plans, browsing history outside the Service, or any sensitive category of personal data.

When you connect a social account, you complete that network’s own OAuth flow. We never see or store your password for it. We receive and store the profile identifier, display name and avatar shown in your channel list, and the access and refresh tokens needed to publish on your behalf.

Tokens are stored encrypted and are used only to perform actions you asked for: publishing a post you scheduled, and reading back the engagement figures shown in the analytics screens. Disconnecting a channel in the app or on the web deletes the stored tokens for it.

The iOS app asks for access to your photo library only when you attach media to a post. Selected media is uploaded to your workspace so it can be published at the scheduled time; nothing else in your library is read, indexed, or uploaded. Drafts you have not sent yet are kept on the device so a half-written post survives a lost signal, and they sync to your workspace when you are back online.

The AI copilot, image generation, and video drafting features are off until you turn them on, and each asks for consent before its first use. When you use one, the prompt and the post text you are working on are sent to the AI provider configured for your workspace solely to generate the requested output. Declining leaves the rest of the Service fully usable.

Notifications are optional and off until you grant permission. They are used to tell you that a post published, that one failed, or that a channel needs reconnecting — each is a separate toggle in Settings. Revoking the permission in iOS Settings stops them immediately, and the stored device token is discarded.

• Run, maintain, and improve the Service.
• Publish your posts to the channels you connected, at the times you chose.
• Process payments and send billing notices for paid web plans.
• Answer support requests.
• Send service notices. Product emails are optional and you can opt out of them.
• Detect abuse, enforce our Terms of Service, and keep accounts secure.
• Comply with the law.

We do not use your data, or any data from your connected accounts, to track you across other companies’ apps or websites, and we do not sell it.

• The networks you connect — a post goes to exactly the channels you selected, when you told it to.
• Processors acting for us — hosting, transactional email, and payment processing, under data-processing terms and only to the extent needed.
• Your workspace members — posts, channels, and analytics inside an organization are visible to its other members per your permission settings.
• Legal — when required by law, court order, or a government authority, or to protect rights, property, or safety.
• Business transfer — in a merger, acquisition, or sale of assets, with notice to you.

We keep your data for as long as your account is active. You can delete your account and all of its data from inside the iOS app (Settings → Delete account) or from the web app; no email to support is required. Deletion revokes your connected channel tokens immediately, and the data is permanently removed within 30 days except where the law requires us to keep a record longer. Posts already published to a social network stay on that network — delete them there.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct data that is wrong.
• Delete your data (“right to erasure”).
• Object to or restrict processing.
• Receive your data in a portable format.
• Withdraw consent — including disconnecting a channel or turning off the AI features — at any time.

Email eliran@cuantolabs.com to exercise any of these. We respond within 30 days and may need to verify your identity first.

The web app uses cookies that are required for sign-in and session management. Product analytics are self-hosted, are not shared with advertising networks, and can be turned off in Settings. The iOS app uses no advertising cookies or trackers of any kind.

Traffic is encrypted in transit with TLS, data is encrypted at rest, and connected-account tokens are encrypted separately with restricted access. You can review your signed-in devices and revoke any of them from inside the app. No system is perfectly secure, so we cannot promise absolute security, and we will notify affected users of a breach as required by law.

The Service is a business tool and is not directed to children. An account requires you to be 18 or the age of majority where you live, as stated in our Terms of Service. We do not knowingly collect data from children; if you believe a child has given us data, contact us and we will delete it.

Cuanto Labs LLC is based in Florida, USA. If you use the Service from elsewhere, your data is transferred to and processed in Florida, USA or other countries where our processors operate, with the safeguards applicable law requires for such transfers.

We may update this policy. Material changes are posted here with a new effective date and, where appropriate, emailed to you or shown in the app. Continuing to use the Service after a change means you accept it.

Privacy questions, data requests, or a concern to report: eliran@cuantolabs.com or by post at Cuanto Labs LLC, 18117 Biscayne Blvd, Suite 4537, Aventura, FL 33160, USA.

Our Terms of Service apply alongside this Privacy Policy.